Thought Merchants

Facebook is whatever you want it to be.

It appears the new boss is the same as the old boss.

Cluetrain Manifesto in short.

A summary of the concepts around the Cluetrain Manifesto.

Build resilient products incrementally.

A resilient design stands the test of time since it's built off the most successful basic design patterns over time.

Your idea is the cheapest thing you own.

Decoupling secrecy and ideas is the first step towards actually getting something done.

A simpler net promotor score.

Why normality yields better data than ambiguity in NPS tests.

Direct to consumer model is the future of car leasing.

Middlemen only obfuscate simplicity, options, and price in traditional franchise models.